Conversations Worth Having
Employees want conversations with their boss that really matter to them and they are worth having. My career path, my compensation, my performance, my work project and my development are some of those most valued. All too often they are avoided. With a little planning and a little thing called “empathy” these conversations can be the very rewarding and the basis of trust.
In a report released by DDI (Development Dimensions International), research has once again confirmed that empathy is boss!
“Overwhelmingly, empathy tops the list as the most critical driver of overall performance. It also consistently relates to higher performance in each of the four leadership domains.”
Providing your front line leaders with the tools to have these conversations well can increase engagement in your staff and lead to better customer outcomes. In fact, in one life sciences company statistical linkages were made that showed these conversations led to better engagement and better project management outcomes in key areas like proactive risk management and proactive communication of bad news, both of which were drivers for improved customer loyalty. Building these into your employee value proposition can become real levers for attracting top talent.
At Merlion Partners we are specialists in helping you think this through and have done it in tough to recruit countries like China and Japan. Contact us if you would like to know more.